Frequently Asked Questions (FAQ)
🚚 Shipping & Delivery
How long will my order take to arrive?
Orders generally deliver in 6-12 business days. Check our shipping policy for more details.
Do you offer free delivery?
Yes we offer free delivery for all purchases.
Where do you ship to?
We ship to all locations in the United States.
How can I track my order?
You can track your order by going to the Track Your Order page on our website.
↩️ Returns & Refunds
What is your returns policy?
We have a 30-day return policy, which means you have 30 days to return your purchase after receiving it. Click to learn more about our Return and Refund policy.
How do I start a return?
To start a return, contact us at support@bellamaisboutique.com and we will assist in your return.
Do I have a legal right to cancel my order?
Yes, you have a legal right to cancel your order, as long as the item is in the same condition as when you received it: unworn, unused, with tags, and in its original packaging.
When will I receive my refund?
Once we receive the returned item, we will receive and inspect your return. If approved for refund, you will be refunded within 10 business days.
💳 Orders & Payment
What payment methods do you accept?
We accept the following payment methods: American Express, Visa, Mastercard, Apple Pay, Google Pay, Maestro, Shop Pay
Can I change or cancel my order after placing it?
If you place an order by mistake, contact us immediately at support@bellamaisboutique.com and request a cancellation.
Is my payment information secure?
Yes, all payments through our store are secure. We use SSL technology to supply you with the safest, most secure shopping experience possible.
When will I receive my refund?
Once approved for a refund, your funds will be refunded within 10 business days.
👗 Products & Sizing
How do I choose the right size?
Make sure to check our size chart on the product page, and contact us if you have any questions.
Will the color match what I see on screen?
Screen displays can vary by device, but we make every effort to accurately represent product colors. If you're not completely satisfied with your order, you may return it within 30 days of delivery in accordance with our standard return policy.
What should I do if an item is out of stock?
If an item you want is out of stock in our store, please contact us to inquire about restock dates.
💬 Customer Care
There’s a problem with my order — what should I do?
If there is a problem with you order, please contact us at support@bellamaisboutique.com and we will respond within 24 hours.
My package is lost or damaged — what now?
If your package is lost or damaged, contact us at support@bellamaisboutique.com and we will respond within 24 hours.
How can I get in touch with Customer Support?
Customer Support can be reached by emailing us at support@bellamaisboutique.com, or contacting us through our contact page.