Frequently Asked Questions (FAQ)
👗 Products & Sizing
How do I choose the right size?
Make sure to check our size chart on the product page, and contact us if you have any questions.
Will the color match what I see on screen?
Screen displays can vary by device, but we make every effort to accurately represent product colors. If you're not completely satisfied with your order, you may request a return within 30 days of delivery in accordance with our standard return policy.
What should I do if an item is out of stock?
If an item you want is out of stock in our store, please contact us to inquire about restock dates.
🚚 Shipping & Delivery
How long will my order take to arrive?
Orders generally deliver in 6-12 business days. Check our shipping policy for more details.
Do you offer free delivery?
Yes we offer free delivery for all purchases.
Where do you ship to?
We ship within the United States, subject to the restrictions in our Shipping Policy.
How can I track my order?
You can track your order by going to the Track Your Order page on our website.
↩️ Returns & Refunds
What is your returns policy?
You may request a return within 30 days of receiving your purchase, including sale items. Eligibility conditions and return shipping costs are explained in our Return & Refund Policy.
How do I start a return?
Email support@bellamaisboutique.com with your order number and the item you wish to return. We aim to respond within one business day with return instructions. Please contact us before mailing your return.
Can I return an item if I change my mind?
Yes. You may request a return within 30 days of delivery. Items must be unworn, unwashed, and in their original condition, with any tags originally supplied attached. Customer-paid return shipping applies. See our Return & Refund Policy for details.
When will I receive my refund?
We will inspect your return within five business days of receiving it. Approved refunds are issued to your original payment method within 10 business days of approval. Your bank or payment provider may need additional time to post the refund.
💳 Orders & Payment
What payment methods do you accept?
We accept American Express, Visa, Mastercard, Discover, Diners Club, Apple Pay, Google Pay, and Shop Pay. Available payment options are displayed at checkout and may vary depending on your device, browser, or eligibility.
Can I change or cancel my order after placing it?
Contact us as soon as possible at support@bellamaisboutique.com to request a change or cancellation. We’ll check your order’s status and confirm whether your request can be accommodated.
Is my payment information secure?
Payments are processed through Shopify Payments, and our website uses HTTPS encryption to help protect information transmitted during checkout. Please see our Payment Policy for details.
When will I receive my refund?
Approved refunds are issued to your original payment method within 10 business days of approval. Your bank or payment provider may need additional time to post the refund.
💬 Customer Care
There’s a problem with my order — what should I do?
Please email support@bellamaisboutique.com with your order number and a description of the problem. Include photos where helpful. We aim to respond within one business day and help resolve the issue.
My package is lost or damaged — what now?
Please email support@bellamaisboutique.com with your order number and details of the issue. For damaged packages, include photos where possible. We aim to respond within one business day and will investigate with the supplier or carrier to help resolve the problem.
How can I get in touch with Customer Support?
You can email support@bellamaisboutique.com or use our contact page. Our customer service hours are Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET). We aim to respond to inquiries within one business day.